Terms of service

Last Updated: December 2024

Welcome to Sustainable Soul! These Terms of Service ("Terms") outline the rules and regulations for using our website and services. By accessing or making a purchase on our site, you agree to comply with these Terms. Please read them carefully.

1. General Information

  • Sustainable Soul operates this website and offers products and services subject to these Terms.
  • By visiting our site and/or purchasing something from us, you agree to be bound by these Terms, including any additional terms and conditions referenced here.
  • If you do not agree to these Terms, you may not access our website or use our services.

2. Products and Services

  • Product Availability: All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time without notice.
  • Handmade Items: Many of our products are handmade and may vary slightly in appearance. This is a natural result of the crafting process and not considered a defect.
  • Pre-Orders: Pre-orders are made to order. Fulfillment times are outlined at the time of purchase and may vary depending on the product.

3. Payment and Pricing

  • Currency: All prices are listed in USD.
  • Taxes: Applicable sales tax will be calculated at checkout.
  • Payment Methods: We accept major credit cards, PayPal, and other secure payment options listed at checkout.
  • Errors: We reserve the right to correct any pricing errors or cancel orders if a pricing error is discovered.

4. Shipping, Delivery, and Pickup

  • Local Pickup and Delivery: Orders are available for pickup or delivery within the specified radius of Rochester, NY. Details will be provided upon checkout or order confirmation.
  • Shipping: At this time, we do not offer national or international shipping. Updates will be provided as services expand.
  • Delivery Timelines: While we strive to meet delivery timelines, delays may occur due to unforeseen circumstances.

5. Returns, Refunds, and Cancellations

  • For detailed information, please refer to our Return and Refund Policy.
  • Cancellations for pre-orders are accepted within 48 hours of purchase.

6. Intellectual Property

  • All content on this site, including but not limited to text, images, logos, and graphics, is the property of Sustainable Soul and protected by copyright laws.
  • Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

7. Prohibited Uses

You may not use our website or services for any unlawful or unauthorized purposes, including but not limited to:

  • Violating any laws or regulations.
  • Transmitting viruses or other harmful code.
  • Engaging in fraudulent or misleading activities.

8. Limitation of Liability

  • Sustainable Soul is not liable for any damages or losses resulting from the use or inability to use our products or services, except as required by law.
  • We do not guarantee that our site will be error-free or uninterrupted.

9. Changes to Terms

  • We reserve the right to update or modify these Terms at any time without prior notice.
  • Continued use of our website or services after changes have been made constitutes acceptance of the updated Terms.

10. Contact Information

For questions or concerns about these Terms, please contact us at:

Thank you for supporting Sustainable Soul! 🌿