Refund policy

 

At Sustainable Soul, we take pride in crafting high-quality, eco-friendly products. We want you to love your purchase, but we understand that sometimes things don’t go as planned. Please review our return and refund policy below.

Returns

Due to the nature of our products (many of which are personal care or handmade items), we are unable to accept returns. This policy ensures the safety, hygiene, and integrity of the products we provide.

Refunds

We are happy to offer refunds in the following cases:

  • Damaged or Defective Items: If your product arrives damaged or defective, please contact us within 7 days of receiving your order. Include a photo of the issue and your order number for quick resolution.
  • Incorrect Orders: If you receive the wrong item, let us know within 7 days, and we’ll make it right.

Refunds will be issued to your original payment method once your request is approved. Processing times may vary based on your bank or payment provider.

Cancellations

Pre-orders can be canceled within 48 hours of purchase for a full refund. After this window, cancellations are not guaranteed, as we begin preparing your order.

How to Contact Us

For any issues with your order, please reach out to us:

We’ll do our best to resolve your concerns as quickly as possible.