How Our Pre-Orders Work

How Pre-Orders Work at Sustainable Soul

At Sustainable Soul, we believe in mindful production, less waste, and high-quality, small-batch goods, which is why we operate on a pre-order model. Instead of mass-producing and overstocking, we make only what’s needed.

Yes, that means your order takes a little longer to arrive (about 2–3 weeks after the pre-order window closes), but that’s intentional. Good things take time, and we’d rather create products with care than rush the process.

Here’s how it works:

Placing a Pre-Order

1️⃣ Browse & Choose – Pick from our collection of sustainable self-care and home essentials, from natural bath salts to reusable cotton rounds.
2️⃣ Place Your Pre-Order – Add your favorites to your cart and check out. Your order is confirmed once payment is received.
3️⃣ Small-Batch Production – Once the pre-order window closes, we begin making your products in intentional, limited batches. This ensures everything is fresh, high-quality, and not overproduced.
4️⃣ Pickup or Local Delivery – Once your order is ready, you’ll receive an email or text with pickup and local delivery details.

When Do Pre-Orders Open?

Pre-orders will officially open in September 2025! As we get closer, we’ll announce a finalized date so you’ll know exactly when you can place your order. Stay tuned for updates!

What About Shipping?

Right now, we’re keeping it local. Our priority is serving our community through pickup and local delivery. However, as we grow, we may expand to shipping in the future. Stay tuned!

Why Pre-Order?

💚 Less Waste, More Intention – We only make what’s needed, keeping things sustainable.
💚 High-Quality, Fresh Products – No mass production, just thoughtfully made self-care & home goods.
💚 No Subscriptions, No Pressure – Order when you want—no automatic reorders, no commitment.

Got Questions?

📧 Email: sustainablesoulrochester@gmail.com

✨ Thank you for choosing slow, intentional, sustainable self-care. We appreciate you! 😊