How Our Pre-Orders Work

🌿 Pre-Order Info: How It Works

Welcome to Sustainable Soul Rochester’s pre-order system! To reduce waste and keep our offerings intentional, some of our products are available by pre-order only. Here’s everything you need to know:

đź›’ What Is a Pre-Order?

A pre-order means you're reserving a product before it’s been made. This allows us to make only what’s needed, support small-batch production, and reduce unnecessary inventory.

📦 Step-by-Step:

1. Browse Our Pre-Order Products
Look for items marked as Pre-Order Boxes on the product page. There are four altogether (Root, Bloom, Flow, and Glow), all of which have limited stock. 

2. Place Your Order
Add your item(s) to your cart and check out as usual. Payment is collected at the time of purchase.

3. We Make It Just for You
Once the order window closes, we’ll begin production. Pre-orders are open from November 15-29, 2025. All orders will ship between December 5-10, 2025, and we guarantee that you will receive orders before the holidays. 

4. Shipping ONLY:

For this round of pre-orders, we will not be offering local pickup and delivery.

Any orders placed in the pre-order timeframe will be shipped to you directly. 

⏳ Estimated Timeline

Pre-orders placed during this cycle are expected to be ready by:
→ December 5-10, 2025

⚠️ Important Info

  • Pre-orders are non-refundable unless your item arrives damaged or there's a mistake on our part.

  • If your cart includes both in-stock and pre-order items, your entire order will ship once everything is ready (unless otherwise arranged).

  • You’ll receive an order confirmation and shipping updates via email.

đź’Ś Still Have Questions?

We’re happy to help. Email us at sustainablesoulrochester@gmail.com or use our contact page for any questions!

Why We Love Pre-Orders

We’re not about mass production; we’re about small-batch sustainability. Pre-orders help us avoid waste, stay connected to our community, and keep things beautifully intentional.

Thanks for supporting a slower, more mindful way of doing business.